Satisfaction Guarantee

At Team Feet, we are committed to delivering high-quality custom socks that meet your exact specifications. Our Satisfaction Guarantee ensures that you are fully satisfied with your order, from the initial design process to the final product. Here's how we ensure your satisfaction:
  1. Unlimited Free Design Revisions
    We offer unlimited free design revisions to help you perfect your mockups before placing your order. Our team will work closely with you to fine-tune every detail, ensuring the design meets your expectations.

  2. Comprehensive Pre-Production Process
    Once your order is placed, we initiate a thorough pre-production process. We create a physical sample of your socks and provide detailed photos from the factory, showcasing various angles and closeups. You have the opportunity to request adjustments based on these images, and we can even ship the sample to you for in-person inspection if desired.

  3. Product Consistency and Quality Assurance
    We guarantee that the products you receive will match the approved Pre-Production Sample (PPS). If any items differ from the approved PPS, we will replace the impacted pairs once adequate evidence has been provided and reviewed by our production team.

Important Notes:

  • Approval Window: You have a 5-working-day window to approve the PPS images or request adjustments. If we do not receive a response within this time frame, we will proceed to full production based on the provided PPS.

  • Quality Assurance: Our team is dedicated to ensuring that your PPS matches the approved mockup. We strive for consistency and quality in every order.

Your satisfaction is our top priority. With Team Feet, you can trust that your custom socks will be exactly as you envisioned. If you have any concerns or questions, our customer support team is here to assist you every step of the way.