Refund policy

Returns & Refunds Policy

At Team Feet, we are committed to delivering high-quality, bespoke products tailored to your specific requirements. This policy outlines our approach to refunds, exchanges, and related considerations to ensure clarity and mutual understanding.

Bespoke Nature of Our Products

Customization and Reusability

Our products are uniquely crafted for each customer. Due to their bespoke nature, they cannot be returned for reuse or resale, as they have no commercial application outside of your specific requirements.

Commitment at Production

Once a product has been approved and enters production, we commit resources specifically to its creation. This process, tailored to your specifications, makes refunds post-production infeasible.

Refund Policy Specifics

24-Hour Cooling-Off Period for Change of Mind

Customers may request a full refund within 24 hours of placing their order. This period serves as a cooling-off window before the order is processed and sent to production. After this time, we begin incurring costs, and refunds will no longer be available except in extenuating circumstances.

Pre-Production Refund Eligibility

Refunds are only considered prior to full production. This is the critical period where your approval is sought before manufacturing begins. If a pre-production sample has been produced, a refund may be granted minus the cost of sample production and administrative expenses.

Pre-Production Sample and Approval Obligations

Once a pre-production sample (PPS) has been provided, it must be reviewed for design accuracy and quality. Rejection of a pre-production sample must be based on product-related concerns (e.g., material defects, incorrect colors, or design mismatches).

Rejection of an order for reasons unrelated to the product itself—such as a change in personal preference, communication frequency, or unrelated dissatisfaction—does not qualify for a refund.

Post-Production Limitations

After production has begun, and costs have been incurred on an approved design, we are unable to offer full refunds. This is due to the bespoke nature of the products, which are created specifically for you and cannot be repurposed for other customers.

Turnaround Times

While we strive to meet all specified deadlines, circumstances beyond our control—such as shipping delays, customs clearance, or supply chain disruptions—can impact turnaround times. Refunds cannot be issued solely due to delays caused by these factors.

For time-sensitive orders, customers are encouraged to communicate any deadlines clearly when placing an order and allow sufficient lead time to account for potential delays.

Quality Assurance and Replacements

If the delivered product is faulty or does not align with the approved Pre-Production Sample (PPS), our priority is to rectify this through replacement rather than a refund. Our goal is to ensure the final product meets your expectations and the agreed standards.

Additional Considerations

Order Approval Process

Customers are required to review and approve all design mockups and pre-production samples before production begins. Once approval is provided, changes cannot be made, and production will proceed as per the approved design.

Responsibility for Specifications

It is the customer’s responsibility to ensure that all specifications, including sizes, colors, and designs, are clearly communicated and verified during the approval process. We cannot be held responsible for errors in the final product if they are based on approved specifications.

Customer Communication and Follow-Up

We are committed to keeping customers informed throughout the production and delivery process. Customers must respond promptly to approval requests and communications to avoid delays. Email notifications and updates are part of our process to ensure timely approvals and transparency.

Force Majeure Clause

In the unlikely event of force majeure events—such as natural disasters, pandemics, or other uncontrollable circumstances—that impact our ability to produce or deliver your order as planned, we will notify you immediately and discuss alternatives. Refunds may not be provided in such cases, but we will strive to find a resolution.

Chargeback Policy

We encourage customers to contact our customer service team first to resolve any concerns before filing a chargeback. Filing a chargeback without prior communication may result in delays in resolution and additional investigation time.

Shipping Responsibility Post-Dispatch

Once your order has been shipped, we rely on third-party carriers for delivery. While we make every effort to ensure timely dispatch, delays caused by carriers, customs clearance, or other external factors are beyond our control.

Non-Returnable Clause for Custom Products

Due to the highly customized nature of our products, they are non-returnable and non-exchangeable unless faulty or not aligned with the approved PPS. By placing an order, you agree to this condition as part of our terms of service.

Limited Warranty

We guarantee our products against defects in materials and workmanship for 30 days from the date of delivery. This warranty covers replacements for faulty items but does not include misuse, wear and tear, or issues caused by incorrect care or washing.

Final Notes

We hope this policy provides clarity and addresses your concerns. If you have any further queries or require assistance, please contact us. We are here to help and ensure your satisfaction with our products and services.