DESIGNING YOUR SOCKS

You can submit a new design request here. You can submit as many designs as you like, there's no obligation to place an order.

Our design team will create a realistic mockup showing both the side and front of your socks (and rear if needed). You'll receive an email with a link to a shared online folder that will contain all your relevant files. We usually have mockups ready within 2 working days.

If your design needs revising, you can request changes here. You can revise your design as many times as you need.

We're also happy to receive design requests and additional files via email. Just send your artwork and ideas to support@teamfeet.com

Nope! You can use our design process to test out as many ideas as you like. It's a great way to see what's possible 😁 Why not have your team vote on a few different styles?

We'll support most design ideas you send our way, with a couple of exceptions:

Obviously we can't use any logos you don't have the rights to use (so you can't just design a custom sock with your favourite pro team logo, for example).

We can convert most images into a format suitable for printing/embroidery/knitting, however if the quality is too low we'll get in touch to request something better. Where possible, try to submit the original artwork files for your logo.

We're not prudes, but we may also reject images deemed indecent or profane. Let's keep it nice people.

Of course! We can produce socks for anyone happy to order more than 15 pairs at a time.

ORDERING YOUR SOCKS

Custom socks are only sold in bulk, with minimums starting at just 15 pairs.

This means that your order must contain at least 15 pairs of socks. These can be a variety of sizes.

Blank sockshave an order minimum of just 12 pairs.

We also sell a range of official pro team socks can be purchased in single pairs.

Each custom sock base comes with an all-inclusive base price. When ordering your socks you'll receive the following bulk discounts at checkout, based on your total order quantity:

15+ pairs (BASE PRICE)
30+ pairs (10% OFF)
60+ pairs (15% OFF)
120+ pairs (20% OFF)
240+ pairs (25% OFF)

Our pricing covers everything: Design, Setup, Production, Shipping and Import/Customs Fees.

 

Need wholesale pricing? Click Here

Great! Simply contact our support team to confirm your order requirements and we'll get everything organised for you.

Our preferred process is to create an online order page within our Customer Designs collection. Your page can be locked upon request.

We're also happy to process your order via a digital invoice if requested.

While we like to showcase the designs being created by our customers, orders of these socks will only be permitted by the orignial requestor. If you would prefer your custom sock to not feature on our site just let us know.

Pro Team Socks can be ordered by everyone, however some collections are only for wholesale accounts at this time.

By default every order will generate a pre-production sample which we can provide photos of for free or ship to you for a fee.

Contact support@teamfeet.com to request a sample of your sock.

Yes we do! We support a growing number of wholesale customers across various industries.

Approved wholesale accounts will receive a larger volume discount on our retail prices.

To apply for a whoelsale account please complete this form.

We offer Afterpay and ZipPay as BNPL (Buy Now Pay Later) options.

All sock orders require upfront payment. We accept credit card, as well as bank transfers in multiple currencies.

SHIPPING YOUR SOCKS

Standard turnaround time is 3 - 4 weeks for custom orders.

Pro Team socks are usually delivered within 5 - 10 working days.

Custom samples can usually be delivered within 2 weeks.

Need your socks pronto? Looks like you'll need a rush order.

For a flat fee of $50 USD our factory will expedite production of your order and have your socks to you within 2 - 3 weeks.

To track your sock order through both production and delivery we provide a dedicate order lookup page here:

https://teamfeet.com/pages/order-lookup

Each custom sock order will progress through the following stages:

1. Sampling
Your order has been submitted to the factory. A pre-production sample pair of your sock will be created, allowing you to see images of the final product.

2. Sampling - Awaiting Approval
Once your pre-production sample is ready we'll email through a series of photos for your approval. If revisions are requested your socks will be resampled. If sample images are approved your order will move to production.

3. Production
Your approved socks are now progressed to the production stage. This includes the knitting of the base and then decoration using your chosen design. Your socks will also undergo quality control checks.

4. Ready To Ship
Your socks are being sorted into pairs, packaged into clear poly bags and prepared for shipping.

5. Shipped
Your socks have departed the factory and are on their way! We'll include tracking details to allow you to track your package for the remainder of its journey.

Each pair will be packed in a clear poly bag with a size label applied to the outside. If you would prefer to have your socks packed without packaging we're happy to oblige.

Smaller orders will be shipped in one or more satchels. Larger orders will be shipped in boxes.

We use a combination of UPS, Fedex and DHL to ship our socks.

OTHER SOCK STUFF

Team Feet HQ is based in Australia. All our socks are proudly manufactured in the Philippines.

We ship worldwide and offer pricing in $AUD, $USD, £GBP, $CAD, €EUR and $NZD.

In general we prefer communication via email. We also have a live chat widget on our site during specfic business hours. We look forward to hearing from you!